Support

Answers to common questions, and how to reach a person.

Email us
We read every message and usually reply within two working days.

support@platesmith.app

To help us help you, include your phone model and OS version, what you did, and what you expected to happen.

Accounts and sync

Do I need an account?

No. Choose "Use without an account" on the welcome screen and everything stays on your iPhone. An account adds sync, so your log is safe if you lose or replace your phone.

I started without an account. Can I add one later?

Yes. Sign in from Settings, under Account. Everything you have logged so far is uploaded to your new account.

Does Platesmith work without signal?

Yes. Logging, programs, food search and the rest timer all work offline. With an account, changes sync the next time you are online. If the same thing was edited on two devices, the newer edit wins.

I got a new iPhone. How do I move my data?

With an account: install Platesmith and sign in the same way as before. Your log downloads.

Without an account: on the old phone, open Settings and tap "Save a backup file", then save it to Files or AirDrop it. On the new phone, tap "Restore from a backup file". If you turned on iCloud Drive backup, restore from that file instead.

Backups and export

Does restoring a backup overwrite what is on my phone?

No. A restore merges with what is already there, and an older copy of something never replaces a newer one.

Can I import from Strong, Hevy or FitNotes?

Yes. Export your workouts as CSV from Strong, Hevy or FitNotes, then import the file in Platesmith. Exercises are matched by name; anything not recognised is added as a custom exercise.

Why isn't my Apple Health data in my backup?

By design. Apple's rules keep Health data out of iCloud and off other servers, so anything Platesmith reads from Apple Health stays on your iPhone. It is never uploaded, synced or put in a backup. Apple Health keeps its own copy, which iOS backs up for you.

Linking a coach

How do I link my coach?

If your coach uses Platesmith Coaching, they give you a one-time code. In Platesmith, open Settings, then Coach, and enter it. Before anything is shared, the app shows you the coach's name and what they will see.

What can my coach see and change?

Your coach sees your programs, workouts, body measurements, food log and meal plans, and can change your program, meal plan, training phase and calorie and macro targets. Each change shows in the app with a note saying what changed. They also see your weekly check-in answers, cardio and the messages you send them. Apple Health data, health-question answers, habits and progress photos are never shared. The privacy policy has the full list.

How do I unlink?

Open Settings, then Coach, and unlink. Your coach sees nothing new from you after that. Deleting your account also ends the link.

Platesmith Coach

How do I cancel or change my plan?

On iPhone, open Settings, tap your name, then Subscriptions, and choose Platesmith Coach. On Android, open the Play Store, tap your profile, then Subscriptions. Cancelling keeps Coach until the end of the period you have paid for. Deleting your Platesmith account does not cancel the subscription.

I paid but Coach isn't unlocked.

In Platesmith, open Settings, then Platesmith Coach, and tap Restore. If you bought it under a different Apple Account or Google Account, sign in to the store with that account first. Platesmith Coach follows your store account, so signing in to Platesmith with the same account on a new phone brings it back.

How do I get a refund?

Refunds are handled by the store you bought through, not by us. For purchases on iPhone, go to reportaproblem.apple.com. For purchases on Android, Google Play's refund policy applies: ask from your Play order history or Google Play's help pages. Your rights under the Australian Consumer Law are not affected.

What does the AI coach see?

Only a summary of your training and food, and what you type to it, sent to our AI provider when you use it. It never sees your name, email, photos or anything from Apple Health or Health Connect. The privacy policy lists exactly what is sent. Each subscriber has a monthly coaching allowance; when it is used up the AI coach pauses until the next month and everything else keeps working. If you link a human coach, the AI coach switches off.

Training

How does Platesmith pick my weights?

Your program has a progression rule for each exercise, such as adding weight once you hit the top of a rep range. Every target in the app shows a short line explaining why it is what it is, so you can see the reasoning and change it.

I missed a few sessions. What happens?

Nothing breaks. Your next workout is the next one in the program, not the one the calendar says. After a longer break, Platesmith offers to bring the weights back down a little and build up again.

The rest timer isn't on my Lock Screen.

Check that Live Activities are allowed: iPhone Settings, Platesmith, Live Activities. The timer also needs notifications allowed if you want an alert when rest ends.

How do I connect or disconnect Apple Health?

Turn it on in Platesmith's Settings. To change which data Platesmith can read or write, open the iPhone's Settings, then Health, then Data Access & Devices, then Platesmith.

Food

A barcode wasn't found.

Barcodes are looked up in Platesmith's built-in list and then in Open Food Facts, a free food database. If neither has the product, add it as a custom food from its label, or quick-add the calories and macros.

Why does the app need the camera?

Only to scan barcodes. The image is read on your phone and is never saved or uploaded.

Privacy and deleting your data

How do I delete my account?

In Platesmith, open Settings and, under Account, tap "Delete account and data". Your account and everything synced to it is deleted from our server straight away. If you can no longer open the app, email support@platesmith.app from the address on your account, or tell us how you signed in, and we will delete it for you. You can also follow the steps on the Delete your account page.

Who can see my data?

Only you, plus a coach if you choose to link one, and our AI provider, only for what you send the AI coach. There are no ads, no analytics and no tracking. The full details are in the privacy policy.

Health and safety

Platesmith gives general training and nutrition guidance, not medical advice. Check with a doctor before starting a new training or diet plan, especially if you have an injury, a medical condition, or are pregnant. Stop any exercise that causes pain. The terms of use have the full health and safety points.